1. Who is responsible for your information
CraftedWeb Technologies Ltd (company number 17412201) is responsible for personal information submitted through this website or sent to [email protected].
Registered office: 5, Monkton Road, Birmingham, B29 5SU, United Kingdom.
2. Information we may receive
When you contact us or prepare a project enquiry, information may include:
- Your name, company name, email address and an optional telephone number.
- Project details, business-process information and descriptions of current difficulties.
- Names of systems or tools that you voluntarily supply.
- Functionality, reporting, integration, data and user-role requirements.
- Project status, preferred timing, optional budget guidance and additional notes.
- Technical information sent by your browser, including IP address and essential cookie preference storage.
Do not send passwords, API keys, tokens, credentials, secret keys, source archives, production datasets or customer records through website forms or ordinary initial email.
3. How information is used
Information is used to review and respond to enquiries, understand potential project requirements, arrange discussions, prepare requested project information, maintain necessary correspondence, protect the website and comply with legal obligations.
The usual legal bases may include taking steps at your request before entering a contract, legitimate interests in operating and protecting the business, consent where specifically requested, and compliance with legal obligations.
4. Business and project information
Project enquiries may contain confidential operational context. Please provide only the information reasonably needed for initial review. Sensitive technical material can be shared through an agreed secure method after initial contact.
5. Cookies and analytics
Essential local storage may record your cookie preference. Optional analytics must not load until you choose to accept analytics. If analytics is not configured, accepting the category does not itself create analytics tracking.
See the Cookie Policy for controls and withdrawal information.
6. Processors and third parties
Service providers may process information where needed to provide website hosting, email, form handling, analytics (if enabled), security, document or project-management services. Providers and transfer safeguards depend on the services actually configured. Information is not sold.
A project may require additional third-party processors. Those arrangements are confirmed as part of the relevant project documentation.
7. Retention and security
Information is retained only for as long as reasonably needed for the enquiry, project discussion, legal record-keeping, dispute management or another stated purpose. Retention can vary according to whether an enquiry progresses into a contracted project.
Reasonable organisational and technical measures should be applied, but no internet transmission or storage method can be guaranteed completely secure.
8. Your data rights
Depending on the circumstances, UK data-protection law may provide rights to access, correct, erase, restrict or object to processing, receive portable data, withdraw consent and complain to the Information Commissioner’s Office.
To make a request, email [email protected]. Identity may need to be verified before a request is completed.
9. Changes and contact
This policy may be updated when website practices or legal requirements change. The current date is shown above. Questions can be sent to [email protected].